Voice over Internet Protocol (VoIP) uses an internet connection to convey calls and offers an abundance of great features small businesses can benefit from. This modern system converts sound into digital data packets that can be stored, copied, searched, combined with other data, and distributed to other devices.
VoIP services provide more than better phone quality. Their useful features enable a significant boost in productivity by increasing the speed and ease of your customer interactions and workflow.
Without the need for physical hardware on-site, there is also no need for repairs or upgrades, so businesses get great quality calls and other features with increased savings in time and money.
Let`s take a deeper look at the top five reasons why small businesses should use VoIP phone services.
VoIP phone systems offer multiple communication services besides making and receiving calls, like instant messaging, teleconferencing, video conferencing, and also receiving voicemail and faxes via email.
VoIP`s multifunctionality allows your employees to work from the home, field, or abroad, and still keep in touch with their office and the rest of the team.
And since many small businesses aren`t open 24/7, VoIP has more useful features when the office is closed. Through this modern communication system, you can receive all your messages, both voicemail, and faxes in your email when you cannot answer the phone.
Many providers also offer the option of converting phone messages into emails, which can be very helpful.
Opting for traditional landlines means you have to rely on a single phone number directed to one phone, without the ability to access it when you are outside the office. In comparison to that, the VoIP system has a significant advantage: you can use it anywhere, as long as you have internet access.
You can even use this modern service to make and receive calls across multiple devices.
When you switch to VoIP, you can easily transfer calls to your colleagues, without customers having to make another call. You can even set your status so your colleagues know whether or not you can take calls.
If you are looking for a reliable service provider to replace your desk phone entirely, choose Nextiva, a top-rated business phone system in 2020.
Security and privacy are huge concerns for any business. VoIP is a modern and more sophisticated phone system with standardized encryption protocols, making your calls and data much more secure.
A properly configured VoIP system is a better choice than traditional phone services, according to experts.
It also provides you with more security tools. If you want an additional security layer, encrypted VoIP calls over a VPN connection allow just that.
VoIP services enable setting up network monitoring, so you get notified if something unusual happens. For instance, if there were any calls made on the weekend when your office works Monday to Friday.
Reduces your business costs
In comparison to the traditional phone companies, operating costs for VoIP are considerably lower. VoIP system requires low upfront investment and minimal maintenance costs. You can expect cuts in your business`s communication costs by up to 68 percent.
Both domestic and international calls are cheaper if you make the switch to a VoIP telephone service.VoIP also lowers your organization`s mobile phone costs as you get to take your office extension phone anywhere you go via a smartphone.
You can also save on travel costs, recruiting, training, and even office space by using teleconferencing and video conferencing features.
If you are focused on providing your customers with top service at all hours, then the system is the right business solution. Since it is more important than ever to respond to your clients` needs and queries quickly, VoIP can give your small business a chance to provide better customer experience.
You can program important announcements like Holiday opening hours, or include answers to frequently asked questions to serve calls after regular office hours. You can also create automated menus to get your customers to the right department.
This useful feature, also called virtual assistant or digital receptionist, ensures your callers are directed to the appropriate resource, saving time and increasing productivity.
VoIP offers significant business value to small enterprises. With its multifunctionality, easy-to-use features, and increased savings, this modern system is perfect for small businesses, enabling them to enhance communication, productivity, and profit while staying competitive in an overcrowded market.
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